30 Days Returns
Small Wonder gladly accepts returns within a 30-day period from the original purchase date under the following conditions.
- Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
- Swimwear can be returned if it is unworn and in its original condition with all tags and protection stickers attached. Underwear must be worn when trying on swimwear for hygiene reasons.
- Return shipping method and associated costs are the responsibility of the customer.
- Return delivery costs for faulty or incorrectly supplied items will be the responsibility of Small Wonder.
- We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. Small Wonder is not responsible for returns that are not received.
- 'Final Sale' items cannot be returned unless faulty.
- Return to Sender parcels due to an incorrect address and/or non-delivery will incur a $10 processing fee. This will be automatically deducted from your refund.
- Any online order must be returned following our online Returns Process. Please note that our store is unable to process returns for online orders.
Once your return has been lodged and approved, you will receive an email from our customer support team with instructions on how to send your item back to Small Wonder. Please note, the return shipping method and associated costs are the responsibility of the customer.
Once Small Wonder receives your return:
- Please follow your return tracking details to monitor your return delivery to Small Wonder.
- Refunds are processed within 4 business days of your return being received and are made in the form of the original payment or, if you wish, store credit.
- If you opt for store credit, this credit will be made immediately available to you. Please note, store credit cannot be refunded at a later date.
- If you paid via card, funds take 5-7 business days to securely process.
- If you paid via AfterPay you will receive an email from AfterPay outlining your AfterPay account amendment.
- You will receive a courtesy email update from Small Wonder as soon as your refund has been initiated.
Kindly note that we do not currently offer exchanges. We hear you and are working to have exchanges available in the near future! In the meantime, simply send your return back for a refund and re-order as you wish.
Need help? Please contact us at customer care: firstname.lastname@example.org for further support.